Your Safe Care Is Our Priority
It is our mission to deliver high quality and compassionate care – this does not change with COVID-19. During this time, many patients have postponed medical attention or are in need of treating new symptoms. Delay of care could result in additional complications, increased risk of mortality or loss of function, and decreased likelihood of complete recovery.
We are providing elective services to ensure access to healthcare for our community amidst COVID-19. Every precaution is being taken, combining infection prevention processes, training, testing and supply of personal protective equipment. The following resources are in place:
- Screening for all patients, visitors, and staff prior to entry
- Social distancing practices including limiting visitors and vendors
- Separate care pathways for potential or confirmed COVID-19 patients
- Universal masking for all caregivers, staff, and patients
- Rapid turnaround COVID-19 testing capabilities
- Ample inventory and pipeline of protective personal equipment
- Telemedicine capabilities for virtual screening and specialist consultations
- Heightened infection prevention policies across all sites of care
We continuously monitor our operations as well as CDC, CMS and State of California COVID-19 guidance and adjust measures in place to ensure the safety of our patients, physicians and staff.
Preparing for a Procedure
You will receive a confidential phone call from one of our nurses at least three days before your procedure. They will conduct a verbal screening for respiratory illness/COVID-19 symptoms and recent exposure. They will also share necessary instructions to prepare for the procedure.
Safety Day of Procedure
What does “separating” COVID and non-COVID patients mean?
Potential COVID patients enter through a separate entrance, and are isolated in areas designated for COVID care. Their pathway through the hospital is highly monitored and limited. All other patients will not wait, receive or recover from care with a known or potential COVID patient next to you. In addition, all patients and staff wear masks, we frequently clean spaces, visitors are limited and we practice social distancing.
How does the hospital ensure potential COVID-19 patients are being identified?
Rigorous screening and patient COVID-19 risk stratification protocols are in place. All patients that have scheduled care are prescreened virtually multiple days in advance. Those that may have symptoms or high-risk will receive a test and may have their care postponed. All patients arriving at the hospital for emergent care are screened prior to entry. If at any point a patient is suspected of being a potential COVID-19 patient, they are isolated and receive a test.
How is the hospital keeping staff safe so they do not infect me?
Hospital staff are well trained and experienced in managing infectious diseases. The hospital has provided universal masking, increased cleaning, increased supply of protective personal equipment (e.g., N-95 masks, gowns) and minimized staff who tend to both COVID and non-COVID patients. Additionally hospital staff self-monitor their temperature daily.
How can I limit my time in the hospital?
Please follow instructions for preparing for your scheduled care and arrive at the time requested. If you arrive early, you may be asked to wait outside in your vehicle. Hospital staff will make every effort to be efficient before, during and after your care, including arranging prescreening by phone and post-care virtual visits. This will reduce your time in the hospital.
COVID-19 & Testing
Why do I need to be tested for COVID-19 prior to my procedure?
We are following state guidelines to ensure that patients can safely access care. Testing can happen multiple days in advance or on site for patients with same-day or emergent needs.
What does the test entail?
The COVID-19 test is performed by an oral swab inserted in the back of the throat. It will take about 30 minutes for the testing process from start to finish. You will be guided through the process step by step when you receive a call to schedule the appointment.
How will I get the results of my COVID test and how soon will the results be available?
The hospital staff will contact you with the results typically within 48 hours, whether positive or negative. We require results by 3 p.m. the day before your procedure or we will need to reschedule your procedure if it is not urgent. (This excludes scheduled C-sections and inductions.)
Your Health Comes First
We have a flexible patient payment plan to support patients and their loved ones during this challenging time. Access to safe, high-quality care should be the priority.
Up to 36 Months to Pay. $25/Month Minimum Payment.
Payment plans are available for most treatments and procedures. Unexpected or planned. Elective or required.
No Fees or Interest
Our Payment Plan Agreement option provides flexibility to pay the costs for your hospital visit with zero-interest, an APR of 0% and no application, membership or annual fees.
Convenient and simple
We provide the ability to tailor monthly payments to your preferences including selecting the day of the month and setting up automatic, reoccurring payments.
Questions?Questions about the payment plans, financial estimates or financial assistance programs? Please call (805) 546-7600 for more details.